For the fifth consecutive year, KBZ Bank has been named the Best Bank in Myanmar by World Business Outlook, a recognition that reaffirms its leadership in driving digital transformation, championing financial inclusion, and fostering sustainable development in Myanmar. As the country’s largest privately-owned bank with over 500 branches and a dominant 40% market share in both retail and business banking, KBZ Bank continues to redefine what banking means for millions of people across the country.
Over the years, KBZ Bank’s purpose-driven approach has earned it a series of accolades by World Business Outlook, including:
- Best CSR Bank in Myanmar 2021
- Best Gender Equality Index Practices in Banking Sector Myanmar 2021
- Financial Inclusion Initiative of the Year Myanmar 2021
- Most Innovative Mobile Wallet Myanmar 2021 (KBZPay)
- Rising Star in Corporate Governance (Banking Sector) Myanmar 2021
- Best Bank in Myanmar (2022, 2023, 2024, 2025)
Redefining Financial Inclusion
True to its mission of achieving 100% financial inclusion in Myanmar, KBZ Bank has steadily built a hybrid financial infrastructure—bridging its extensive branch network with a powerful digital presence through KBZPay, the country’s fastest-growing mobile wallet with over 19 million users.
Launched in 2018, KBZPay has played a transformative role in bringing banking services to millions of previously underserved individuals. With an integrated digital platform supporting over 400,000 merchants and facilitating trillions USD in annual transaction value, KBZPay is more than a wallet—it’s the heartbeat of Myanmar’s digital economy.
“The power of financial access lies in its ability to empower lives,” said U Zaw Lin Aung, CEO of KBZ Bank. “Our work in digitalisation goes beyond convenience—it unlocks economic potential, promotes financial literacy, and uplifts entire communities.”
A Catalyst for Economic Growth and Digital Innovation
With over 19 million users of KBZPay and 1.5 million users of KBZ Bank ibanking & mbanking systems, KBZ Bank has extended access to essential banking tools across the country—from major cities to remote villages. It has launched targeted financial literacy initiatives, such as the Student Ambassador Program, which promotes early financial literacy among youth, and HerBiz, a women-focused SME support program that nurtures women-led enterprises with mentorship, access to finance, and market opportunities.
The bank also drives impact through collaborations with community-focused organisations. Programs like Life Project 4 Youth and Inle Heritage vocational training deliver digital finance knowledge to diverse groups, further demonstrating KBZ Bank’s commitment to inclusive economic empowerment.
A Legacy of Excellence Rooted in Core Values
At the heart of KBZ Bank’s journey are its core values: Metta (loving-kindness), Thet Ti (courage), and Virya (perseverance). These values guide every initiative, from customer service to community outreach.
The bank’s social impact extends to pledging 45 billion Myanmar Kyats (around US $7.1 million) toward nationwide relief and recovery of the recent devastating 7.7 magnitude earthquake that struck near Mandalay in March 2025. This includes the establishment of KBZ Center Mandalay, a long-term disaster response hub providing medical care, essential aid, clean water, and community rebuilding support. Internally, KBZ Bank cultivates excellence through continuous employee training, digital service enhancements, and a strong focus on customer experience.
Looking Ahead
By consistently raising the bar in digital banking, inclusive finance, and community development, KBZ Bank is not just keeping pace with global standards—it’s setting them. As Myanmar undergoes economic and social transformation, KBZ Bank remains a trusted partner in progress, empowering people, businesses, and communities alike.
With five consecutive Best Bank in Myanmar awards, KBZ Bank is proud to lead with vision, act with purpose, and deliver with heart.
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