On May 29th, the company formerly known as CallBotics has rebranded as Orvera AI. The CAIP category serving enterprise contact centres has moved past the vocabulary of “bots”. Industry research projects that by the end of 2027, virtual assistants and conversational AI agents will automate approximately 70 percent of customer service and support interactions within enterprises that have deployed conversational AI solutions, up from approximately 50 percent in 2025. Enterprise buying committees are evaluating CAI platforms through a single RFP that spans voice, chat, email, and live AI assistance for human representatives.
Orvera AI is an Agentic Conversational AI Platform built for enterprise contact centres across industries, including BPOs. The platform delivers multi-modal and omnichannel AI agents, with deep specialisation in Voice AI. For human-agent operations, Orvera AI provides live AI Agent Assist and AI Auto QA. Agent Assist supports representatives in the moment with approved knowledge, next-best actions, escalation cues, and summaries during complex customer interactions. AI Auto QA audits human-handled conversations, giving contact center leaders consistent quality visibility across every customer interaction. Orvera AI runs on a unified architecture that brings together multilingual natural language understanding, agentic planning, workflow execution, and governance across every customer interaction channel.
The product, team, and engineering roadmap are unchanged. Orvera AI continues to build the first AI agent within 48 hours, with no-cost white-glove implementation.
“When we started, voice AI was the frontier in enterprise contact centres,” said Ali Merchant, CEO of Orvera AI. “It was the hardest channel to get right, and CallBotics was the right name for that first chapter. But the needs of enterprise customer operations have expanded. What began with voice has evolved into an agentic conversational AI platform across omnichannel AI agents, Agent Assist, AI Auto QA, and Voice of Customer intelligence. Orvera AI is the name that now reflects the platform we have become and the future we are building toward.”
