Ametros, the industry leader in professional administration of medical insurance claims settlements, is pleased to announce the appointments of Hollie Lamboy as Vice President of Member Experience and Lena Lini as Vice President of Member Operations, two newly created roles designed to strengthen the company’s member-focused strategy. These strategic hires reflect Ametros’ unwavering commitment to delivering an exceptional experience for injured individuals navigating life after settlement.
With over 20 years of experience in pharmacy benefits and workers’ compensation, Hollie Lamboy brings a strong background in product development, strategic planning, and customer-centred service. In her new role, she will lead efforts to elevate the quality of every interaction and foster a sense of community and value for Ametros’ members.
“Hollie’s passion for building meaningful connections with members and driving a consistent, empathetic experience makes her a perfect fit for our mission,” said Andrea Mills, Executive Managing Director of Webster Bank (NYSE: WBS) and President of Ametros. “Her leadership will help us create an environment where every injured individual feels supported and valued.”
Lena Lini also brings more than two decades of experience in managed care and cost containment. Known for her ability to drive healthcare optimisation and operational excellence, Lena will oversee Ametros’ contact centre and production environments, ensuring high performance and member-focused service delivery.
“Lena’s track record in operational strategy and her dedication to both quality and efficiency will be vital as we scale and enhance our services,” said Mills. “She is uniquely equipped to strengthen our operational foundation and deliver results that directly improve the experience of the people we serve.”
The appointments of Lamboy and Lini further reinforce Ametros’ commitment to ensuring that injured individuals receive the care, support, and peace of mind they deserve throughout their post-settlement journey.
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