MeridianLink, Inc., one of the leading providers of modern software platforms for financial institutions, has appointed Denise Cox as its Chief Customer Officer (CCO).
Cox brings more than two decades of experience leading customer-facing post-sales functions and transforming customer experiences for global technology companies, including Olo, Omnicell, Cisco and NetApp. She brings innovative approaches to improving customer outcomes, customer loyalty, and customer growth. She has a multi-decade record of scaling global teams, improving customer NPS, and expanding portfolio adoption in complex, regulated industries.
In her role as CCO, Cox will oversee MeridianLink’s services, support and customer success teams.
“When our customers succeed, we succeed. Denise is a passionate and experienced leader who understands how to build lasting customer relationships while enabling growth and scale,” said Larry Katz, President and CEO designate of MeridianLink. “Denise brings a strong track record of transforming organisations to better meet customer expectations and we’re confident that her focus on delivering exceptional customer journeys and outcomes will benefit our credit union and bank customers. We’re excited to welcome her to the MeridianLink leadership team.”
Before joining MeridianLink, Cox was the CCO at Olo, one of the leading SaaS restaurant technology platforms, where she introduced new professional services offerings, enhanced customer onboarding and helped drive broader product adoption. Before Olo, she held senior executive roles where she led global post-sale services and support functions.
“So many financial institutions are at a pivotal moment where they are experiencing shifting consumer needs and an acceleration of the pace of innovation,” Cox said. “MeridianLink’s innovation and market leadership are matched by its dedication to building strong, lasting relationships with its customers. I look forward to working with the team to enhance every stage of the customer journey and help more community banks and credit unions succeed.”
Cox holds an M.S. in Information Systems from Pace University and a B.A. in Communication from the State University of New York at Albany. She is based in Apex, North Carolina.
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