The Impact of AI Voice Assistants on Customer Interaction Trends
Customer interaction has undergone a rapid transformation over the past decade, shaped by the integration of digital tools into everyday communication. One of the most notable developments is the use of AI voice assistants across industries ranging from retail to healthcare. These systems are no longer limited to answering simple queries; they have grown into […]
Freshworks and Meta partners to support companies in improving customer experience
Freshworks Inc., announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. International companies like MTN Cameroon in Africa, Body & Fit in Europe and The Giving Movement in Dubai have elevated their customer support efficiency on […]
