RAYA CX opens its second office in Riyadh, Saudi Arabia
RAYA CX, a subsidiary of Raya Holding for Financial Investments and trusted provider of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa, is proud to announce the opening of its second site in the Kingdom of Saudi Arabia in the heart of Riyadh. This expansion, […]
Jegi Clarity designated Bob Lockwood as Managing Director
JEGI CLARITY, a pre-eminent M&A advisory firm for the global media, marketing, information, and technology industries, headquartered in New York, NY, and London, UK, is pleased to announce that Bob Lockwood has joined the firm as Managing Director. Bob has over 25 years of investment banking experience at both large and boutique firms, focusing on the Internet, digital media, and […]
ORA raises USD 10Mln Series A to modernize healthcare
Singaporean telehealth platform ORA has raised $10 million USD in Series A funding. This is the largest telehealth Series A in South-East Asia and was co-led by TNB Aura and Antler with participation from Gobi Partners, Kairous Capital, and GMA Ventures, bringing total funding to date above $17 million USD. ORA is the fastest-growing and […]
Zoho integrates ChatGPT with Zia and strengthens Generative AI Capabilities
Zoho Corporation, a leading global technology company, yesterday announced execution plans and ongoing investment in AI, beginning with the launch of 10 generative AI Zoho application extensions and integrations, powered by ChatGPT. Zoho’s developing AI strategy includes platform expansion and its innovation roadmap with a focus on delivering superior customer experience and value while ensuring the […]
OneRail Driver: OneRail’s application to streamline and scale delivery operations
OneRail, a leading provider of last mile omnichannel fulfillment solutions, today announced the launch of its OneRail Driver application to power efficient delivery management operations for fleet owners. The OneRail Driver app was developed to solve logistics providers’ and fleet managers’ need for reliable real-time visibility, the ability to dispatch and communicate with drivers, track deliveries, and […]
Conversational AI & Customer Experience Summit to take place on 15th & 16th June 2023 in Malaysia
In order to create chatbots, virtual assistants, and other conversational interfaces that can engage with people in a natural and intuitive way, conversational AI refers to the use of natural language processing (NLP) and machine learning. These interfaces may be used to personalize help, give product suggestions, and automate customer care. The Customer Experience Summit […]
Comviva Introduces 5G-Compliant AdriN Platform
Comviva, the global leader in customer experience and data monetization solutions, recently announced the launch of its 5G Driven Network Platform enabled App, DriN to deliver a unifiedexperience, simplified and secure access to the B2B2X value chain of Digital Service Providers, Enterprises, Hyperscalers, application developers and the smart device ecosystem. The Comviva AdriN platform has dynamic features that […]
Accenture to Acquire Romp for tech-driven client experience across Southeast Asia
Ireland based Accenture has agreed to acquire Indonesia headquartered Romp, a brand and experience agency in Indonesia renowned for its creative talent and innovative services across branding, creative and performance marketing. The move will strengthen Accenture Song’s (formerly Accenture Interactive) ability to deliver creative and tech-driven brand experiences for clients across Southeast Asia. Ranked as one of […]
Customer Experience solutions under focus at 10th edition of CX Transformation Summit in Kenya
Companies in Kenya have been constantly innovating with technology and leadership when it comes to Customer Experience. Customer experience has become one of the most talked about topics this year and CX Transformation is bringing real time knowledge, the top professionals from the region to discuss the latest trends, challenges and future digital progression that […]
Transforming customer experience in healthcare for the digital age
Customer experience (CX) has quickly become a top business priority as more of us interact and transact online. However, CX transformation initiatives are rare in the healthcare sector, despite the increasing adoption and use of virtual care visits. While research has shown that virtual care is as safe, effective and efficient as in-person care, a […]
