Dallah Healthcare (DHC) is a publicly listed company on the Saudi Stock Exchange, evolving from a single hospital into one of the most robust healthcare networks in the kingdom encompassing multiple hospitals, standalone clinics, homecare as well as telemedicine and a dedicated team of thousands of caregivers. This has enabled Dallah healthcare to become a major player in the national and regional healthcare sector as well as a prominent pillar in the healthcare landscape of Saudi Arabia.
Since its establishment in 1987, Dallah hospital Alnakheel, the flagship of DHC, has expanded and has consistently demonstrated unparalleled excellence, and innovation, and it has been at the forefront of medical advances and clinical excellence. This submission seeks to highlight the reasons why Dallah Hospital Alnakheel stands as a deserving nominee for the prestigious health awards, reflecting its profound impact on healthcare in the region as a Leading Provider of Integrated Healthcare Services in Saudi Arabia 2024.
Integrated Healthcare and Organizational Excellence:
Dallah health institutions, hospitals, and clinics, complement each other in providing integrated comprehensive healthcare at all levels; tertiary, secondary, primary, and emergency care in inpatient and ambulatory settings at multiple sites as well as in homecare and in telemedicine. Dallah Healthcare’s approach extends beyond traditional medical treatments, encompassing a wide range of specialties aimed at addressing the comprehensive health needs of our community.
Integrated and comprehensive clinical services in Dallah Hospital Alnakheel:
Dallah hospital Alnakheel, the flagship of Dallah Health provides very high-quality comprehensive healthcare through over twenty-seven specialized and sub-specialized medical and surgical centers in addition to the twelve, internationally recognized, centers of surgical excellence.
The twenty seven comprehensive centers include Cardiology with all invasive and noninvasive services including Cath lab procedures to treat structural heart disease problems like TAVI and TAVR for aortic valve diseases as an example , Internal medicine, Family medicine, General surgery and Pediatric surgery with all its subspecialties, Gastroenterology, Neurology, Neurosurgery , Hematology, Oncology, Orthopedics with all its subspecialties, Pediatric orthopedics, Rheumatology, Pediatrics, Obstetrics and Gynecology ,Assisted reproduction and IVF, Urology, Nephrology, ENT, Ophthalmology, Spine surgery, Metabolic and Bariatric surgery and Bariatric medicine, Endocrinology and Diabetes, Vascular Surgery, Pulmonology and Sleep medicine ,Pain medicine, Imaging guided Musculo-skeletal therapy , Dental surgery, Dermatology , Cosmetics and Plastic surgery. Each one of those centers contains multiple subspecialties within the major specialty complementing each other to provide comprehensive services for all age groups under one roof. The Dallah hospital Alnakheel emergency department is one of the biggest emergency departments in private sector and it encompasses specialized Adult, Pediatric, Obstetrics and Gynecology departments.
The twelve internationally recognized surgical centers of excellence include Breast treatment, Colorectal surgery, Endoscopy, ENT, Hernia surgery, Specialized anesthesia for obesity, Joint replacement, Metabolic and Bariatric surgery, Minimally invasive surgery, Orthopedic surgery, Kidney stones management and Urological surgery.
Those medical and surgical centers are supported by very advanced and well-equipped Radiology department which provides diagnostic as well as therapeutic interventions. A very big, well equipped, all amenities physiotherapy department cater for all age groups and a College of American Pathologists (CAP) Accredited Laboratory and Saudi FDA certified blood bank serve all hospital departments. The hospital is served by operating rooms equipped for advanced surgical procedures in all surgical specialties including, neurosurgery, minimally invasive and endoscopic spine surgery, open heart surgery, endoscopic urologic surgery, Lithotripsy, and advanced laparoscopic surgery. The inpatient areas are supported by well-equipped critical care units equipped and staffed for all age groups and all medical and surgical conditions; Neonatal ICU, Pediatric ICU, Adult ICU, Coronary Care unit (CCU) and High Dependency Unit (HDU).
Dallah Healthcare Services complement each other:
Dallah Namar Hospital’s medical departments complement Dallah Alnakheel services by providing long term care services like Chronic Hemodialysis, Rehabilitation, as well as inpatient psychiatric services. Dallah Clinics, by providing outreach outpatient and urgent care services, the Homecare services and Telemedicine services complete and complement the comprehensive healthcare network system that Dallah Healthcare provides among its hospitals and clinics. The radiology Picture Archiving and Communication System (PACS) connecting all the units, hospitals, and clinics, together and the Cardiac PACS(CPACS)connecting and integrating the cardiac images and makes them accessible for viewing anywhere and the hospital information system (HIS) connecting the hospitals, the clinics, home care and telemedicine, thus completing the integration.
Quality and Patient Safety:
In the healthcare industry, quality and patient safety is extremely important and in DHC, the quest for quality and patient safety is unabated, and ensuring to treat patients in a safe environment is always a priority in providing our integrated medical services. This is obvious and evident from the excellent unparalleled track record of national and international accreditations from world renowned accreditation bodies and the prizes which have been awarded to Dallah Hospital Alnakheel, Dallah Hospital Namar and for Dallah Clinics. In 2009, Dallah Hospital Alnakheel became one of the first hospitals in the kingdom to obtain the world renowned, Joint commission International Accreditation (JCIA) as a recognition for the hospital quality and patient safety. Accreditations include: CBAHI and JCI for hospitals, CBAHI for Dallah Clinics, College of American pathologists (CAP) accreditation for the hospital laboratory, Saudi
FDA certification for the blood bank, ISO 22000 (HACCP) for food services, ISO 27000 for IT and HIMSS 6 Certification for information technology. In addition, Twelve surgical centers in Dallah Hospital alnakheel, has been accredited by the American Surgical Review Corporation (SRC) as centers of surgical excellence in a recognition of their excellent high level of surgical expertise that match the best international standards. Dallah Hospital Alnakheel has won the prestigious King Khalid Award (KKA) for Commitment to good Governance and High Quality for the year 2018 and it has won the MOH award of the best infection control department in the private sector in the kingdom of Saudi Arabia for the year 2023.
Patient Experience improvement and Patient centric care:
Improving patient experience is one of DHC’s strategic pillars and it has been our priority for many years. Patient centered care, enhancing patient experience and ensuring to treat patients in a healing environment is very important in healthcare provision at all levels and improving patient experience is an essential component of our daily work while serving our patients. Patient experience surveys utilizing the world renowned universal Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey questionnaire are in use in DHC hospitals since 2016. To give it credibility, our HCAHPS survey results are benchmarked with national, MOH, and international benchmarks. DHC systematic approach to improve patient experience, supports the organization’s customer-centered focus, and reinforces its values of outstanding service and integrity and helps to expand the relationships with our customers.
Conclusion:
With all what has been mentioned above with the comprehensive and integrated services provided with excellent quality and patient safety track record and improving patient experience as a strategic goal, Dallah Hospitals deserve to have the World Business Outlook Award as the Leading Provider of Integrated Healthcare Services in Saudi Arabia 2024.
Article received on Mail.
