There is absolutely no doubt that the COVID-19 has definitely enhanced trends across range and that it has been more evident from nowhere within the Banking arena. The paradigm shifts within the digitized banking, that is already active, has already proven overpowering with their capacities being over stretched for catering to upsurged as well as shifting client demands.
While there has been much of the consideration that has been focussed upon excited progression in the digital services for the clients, its businesses, specifically that of the Smaller and Medium Enterprises (SMEs), offer the best in place for the Banking arena to shine in having a plethora of huge prospects.
Often it has been pitched that Smaller Businesses act as the very life force or the backbone of our robust economies as well as communities. At the commencement of the preceding year 2020, there were around 5.94 million smaller businesses within UK alone, thereby forming a staggering 99.3% of the overall business. If we accumulate, the statistics it accounts for an absolute majority viz 99.9% of overall business populace (6.0 million businesses), and almost to staggering three fifth of the service as well as around half of the UK private sector turnover.
Properly examining this market section is commonly advantageous to banks too. Banking revenue from the SME sector is set to nurture over c.7% p.a. the subsequent seven years making the smaller business sector one of the biggest, lowest-risk profit pools in the complete industry.
However, the smaller businesses have a fractured verdict as they have been hit hard and are finding difficult for the recovery to happen due to COVID-19 Pandemic with majority of them to undergo financial troubles and are hugely dependent upon banks as well as relief programs for providing urgent aid.
We have witnessed many huge illustrations of where the Banking arena have already stepped up via distribution from emergency loans, loan reimbursement holidays and fee free advancing. However, there are more for requirement to be performed.
Small businesses necessitate to have financial merchandize and services that are personalized to suit their distinct requirements. This fact is strengthened by the recent foundation of the Banking Competition Remedies Ltd, which will directly manage the admission to £775mn of funding for those that can reveal they will address their requirements.
Banks have typically tuned the SME market with a combination of balanced retail and corporate solutions, but it is broadly familiar that this no longer fits the growing requirements of SMEs. Instead, there is a necessity for SME banking services to move “beyond banking” to discourse the front-of-mind requirements of SME possessors. As a resultant outcome, holistic solutions concerning partnerships with other, digital service providers can work organized to address these hurdles.
For an Illustration: – At Temenos, we view this moment as a rare prospect to primarily roll out our reimagination on how the banks assist the SME sector. By leveraging the technology that is currently available, banks can device innovative design centric and data determined merchandize, and services that can renovate the client understanding of SMEs in areas such as on-boarding, lending, cash flow administration and trade finance. It is the digital practice and utilization of data that will be at the core of the subsequent wave of SME banking services.
This is where Artificial Intelligence comes to the aid. It agrees banks to leverage data from numerous sources to make quicker, and more precise verdicts and offer customized, frictionless client understandings.
Explainable AI or “XAI” takes this one step ahead, by speaking one of the core problems for banks utilizing the AI applications; which is that they naturally operate as ‘opaque boxes’ offering little if any discernible insight into how they reach their decisions. At Temenos we are the first to bring transparency and stating the optimal advantage of AI automated verdict making to the banking industry.
Take lending as an illustration. By looking at a small business holistically across a lot of characteristics, not just a credit score, banks can make improved, more nuanced and fully reasonable verdicts that powers them to 20% more positive credit verdicts and fewer false positives. All this can be done in real-time using APIs to connect to third party data sources.
If a loan is rejected, the bank will be able to utilize XAI to describe why such a conclusion was made and offer substitute merchandize or suggest ways to improve their likelihoods of getting a loan approved in the future.
With the current upsurge in small business loans, including those underwritten by administration to provision small businesses, prevalent at present, the necessity to digitize and make smarter decisions to ease underwriting pressure and determination of the efficiency has never been more significant.
Banks can also carve out new revenue streams through XAI. Clients who may have had a service cancelled can instead be rerouted towards others that are more appropriate for them, or for which they would meet the requirements. We’re only just scratching the surface of what XAI can do, but as banks look at how they can leverage its capabilities it will become integral of product development. The transformative abilities of XAI could truly revolutionise banking for the SME sector.