Why Visual IVR Is a Must-Have for Customer-Centric Businesses
A business relies on its customers to succeed, and customer satisfaction stands at its core. The modern business environment demands that organizations implement innovative solutions to fulfill customer needs while achieving smooth service delivery. Visual IVR (Interactive Voice Response) is a powerful solution that transforms traditional phone support into an efficient, interactive visual system. A […]
What Businesses Get Wrong About Budgeting—And How to Fix It
Every business knows it needs a budget. But knowing doesn’t always translate into doing it well. Many companies start the budgeting process with good intentions, only to end up with inaccurate projections, unrealistic goals, and disconnected financial plans. The problem isn’t that they’re budgeting—it’s how they’re budgeting. Whether it’s underestimating expenses, overlooking market shifts, or […]
PaperWriter Overview: Is It Worth It? Quality, Pricing, and Customer Support Assessed
The academic journey is often riddled with obstacles, such as strict deadlines and intricate tasks. For students in need of dependable writing help, PaperWriter has emerged as a prominent academic service. Well-known for providing high-quality content, competitive pricing, and excellent customer service, PaperWriter strives to cater to the varied requirements of both students and professionals. […]
Protecting Personal Data: Advanced GDPR Tips for Business Leaders
In an age where personal data drives decisions, strategies, and services, businesses must navigate a complex landscape of data protection laws. The General Data Protection Regulation (GDPR) isn’t just a legal framework; it’s a safeguard for customer trust and operational integrity. For business leaders, compliance with GDPR is a continuous journey that requires advanced understanding, […]
Top 7 Advantages of Partnering with Professional Call Centre Services
Customer service is one of the most essential practices in businesses in the modern business era. Partnering with professional call center services may be one of the most effective ways to achieve this objective. Such partnerships go a long way to enhancing a company’s operations, customer satisfaction, and overall success. The top seven benefits of […]
ClearOne Chooses FVC as Distributor for the MEA region
ClearOne (NASDAQ: CLRO), a global market leader in conferencing, collaboration, and network streaming solutions, recently announced the appointment of FVC, a leading value-added distributor known for its expertise and excellent customer service, as its distributor for the Middle East and Africa. With more than 20 years of experience in the region, FVC has consistently delivered […]
MidFirst Bank enters into a definitive agreement with Amerant Bank
MidFirst Bank, a privately owned bank in the nation, has entered into a definitive agreement to acquire the Houston, Texas banking locations of Amerant Bank, the main subsidiary of Amerant Bancorp Inc. Upon closing expected later this year, MidFirst will add six Amerant Bank locations to the Company’s footprint and will gain Amerant’s Houston client […]
Accenture announces the acquisition of Unlimited
Accenture has acquired Unlimited, an integrated customer engagement agency, which will become part of Accenture Song. The acquisition will enhance Accenture Song’s ability to scale its offerings and unlock greater value from generative AI. With deep expertise in behavioral science, customer strategy and CRM activation, the acquisition of Unlimited further bolsters Accenture Song’s capabilities to drive marketing […]
Front appoints Dan O’Connell as CEO
Front, the modern customer service platform, yesterday announced that co-founder Mathilde Collin is stepping into the role of Executive Chair of Front and has appointed Dan O’Connell to take on the role of Chief Executive Officer to drive Front’s next phase of growth. “Front started as a team inbox, and has now evolved into a […]
Exchange Bank names Kevin Bender as SVP, Chief Banking Officer
Exchange Bank announces Kevin Bender as senior vice president and chief banking officer, reporting to Troy Sanderson, president and chief executive officer. Kevin assumes responsibility for leading the Retail Banking team, Deposit and Lending Operations and Electronic Banking. His primary focus will be further enhancing Exchange Bank’s commitment to providing a fully integrated customer-centric community […]
