Tag: Customer Experience

 Zendesk announces acquisition of Ultimate

Zendesk announced it will acquire Ultimate, to deliver the most complete AI offering for customer experience (CX) in the market. As unprecedented demand for AI drives up the speed and frequency of customer engagement, AI agents push beyond traditional bot capabilities to help brands transform CX into a competitive advantage. With Ultimate, Zendesk will offer […]

Alliant Energy welcomes Christie Raymond to its Board of Directors

Alliant Energy Corporation yesterday announced that its Board of Directors has appointed Christie Raymond as a new independent director, effective April 1, 2024. Raymond, 54, brings over 30 years of expertise in marketing, data analytics, new and traditional media, operations, strategic planning, customer satisfaction and several other critical business areas of focus important to the […]

BCN appoints Tom Boggs as Vice President of service delivery

BCN, a U.S.-based communications technology solution provider focused on multi-location businesses announces the appointment of Tom Boggs as Vice President of Service Delivery, effective March 1st. Tom Boggs joins BCN with over 20 years of experience, demonstrating an exceptional track record in leading Service Delivery teams at telecom and managed service providers. His extensive background, most recently with Windstream, positions […]

Locus Robotics and Booktopia partner to enhance customer order fulfilment

Locus Robotics, a global leader in autonomous mobile robots (AMRs) for fulfilment warehouses, has partnered with leading online Australian book retailer, Booktopia, to enhance its customer order fulfilment processes at its new customer fulfilment centre at South Strathfield in Sydney. The strategic collaboration marks a significant milestone in Australia’s e-commerce landscape, as Booktopia becomes one of the first […]

Ken Johnson joins Cable One as COO

Cable One, Inc. yesterday announced that Ken Johnson has been appointed Chief Operating Officer by its Board of Directors. Johnson, who previously served as the Company’s Chief Technology & Innovation Officer, has more than 25 years of industry experience, having held executive leadership positions over technology and operations for companies of considerable size and complexity. […]

Accenture announces the acquisition of The Lumery

Accenture has acquired The Lumery, a Melbourne-based marketing technology (martech) consultancy that helps leading organizations deliver seamless customer experiences and transform their marketing services. The acquisition will strengthen the marketing transformation capabilities of Accenture Song—he firm’s tech-powered creative group – and add significant depth to its offerings in Australia, such as personalization, CRM and loyalty, testing […]

Sunnova names Paul Mathews as Executive VP, Chief Operating Officer

Sunnova Energy International Inc., an industry-leading adaptive energy services company, announced yesterday the appointment of Paul Mathews to Executive Vice President, Chief Operating Officer, effective immediately. Mr. Mathews, who joined Sunnova in January 2023 as Executive Vice President, Service and Supply Chain, has demonstrated exceptional leadership in enhancing customer service and operational efficiencies. Under his […]

TaskUs announces collaboration with Amazon Web Services

TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced recently it is strengthening its relationship with Amazon Web Services, Inc. (AWS) by leveraging the latest generative artificial intelligence (GenAI) services from AWS. TaskUs is using Amazon Bedrock to help power TaskGPT and give clients […]

LTIMindtree signs a MoU Eurolife FFH

LTIMindtree, a global technology consulting and digital solutions company, yesterday signed a Memorandum of Understanding (MoU) with Eurolife FFH, a leading insurance company in Athens, Greece powered by Fairfax Digital Services, to establish first-of-its-kind Gen AI and Digital Hub in Athens and dedicated facilities in Poland, Europe and Mumbai, India. The MoU was signed by Sudhir […]

ESO Appoints Joy Brown to Board of Directors

ESO, a leading data and software company serving emergency medical services (EMS), fire departments, hospitals, state, and federal systems, announced the appointment of Joy Brown to its Board of Directors. Brown brings over 20 years of experience as a digital transformation technology executive, specializing in enterprise technology, digital experiences, patient and customer intelligence, AI and […]